Contact Us
How to reach TryOnAnytime: one email address for support, billing, refunds, legal, privacy, security, and abuse reports.
Last updated: 2026-10-15
One Email Address
TryOnAnytime is reachable at a single, staffed email address:
- Email: hi@tryonanytime.com
This is our only support channel — we do not offer phone support, live chat, or a postal address. Whatever your topic, write to this address and it will reach the person who runs the service.
What to Contact Us About
- Customer support — account access, using the try-on features, technical problems.
- Billing & refunds — questions about a charge, duplicate payments, or a refund request. Please include your account email and transaction number. See our Refund Policy.
- Legal & privacy — data access, correction or deletion requests, and other privacy rights. See our Privacy Policy.
- Security — suspected unauthorized use of your account, or a security vulnerability you want to report.
- Abuse reports — content or behavior that violates our Acceptable Use Policy, including misuse of your own likeness. Reporter identities are kept confidential, as described in that policy.
Response Times
- General inquiries — we reply within 2 business days.
- Refund requests — acknowledged within 2 business days; approved refunds are returned to your original payment method within 5–10 business days.
- Billing disputes — initial response within 2 business days; confirmed billing errors resolved within 5 business days.
- Abuse reports — initial response within 2 business days; reports involving child safety are prioritized (see the Acceptable Use Policy).
- Privacy requests — answered within 30 calendar days, as set out in the Privacy Policy.
Who Operates TryOnAnytime
TryOnAnytime is operated by Ren Jiansheng (任健生), an individual operator (no registered legal entity), who is also the data controller for your personal information under our Privacy Policy.
Self-Service
You may be able to resolve things faster on your own:
- Account settings — manage your profile, billing, and credits, or delete your account, from Settings.
- Try-on history — you can delete any item from your photo try-on history at any time, which removes it permanently.
- FAQ — common questions are answered on our homepage and pricing page.