Refund Policy

This Refund Policy explains when purchases on TryOnAnytime are refundable and how to request a refund. It summarizes Sections 7 and 8 of our Terms of Service, which govern in case of any conflict.

1. General Rule

TryOnAnytime credits are digital content delivered immediately after payment and consumed as the service is used. Because delivery is instant and consumption-based, consumed credits are not refundable.

2. When We Refund

We grant a full refund in the following cases:

1. Mistaken purchase — a credit pack purchased by mistake may be refunded in full within 14 days of purchase, provided none of its credits have been used.
2. Duplicate or incorrect charges — duplicate charges or confirmed billing errors are refunded in full.
3. Statutory rights — where mandatory consumer law applies (for example in the EU, UK, or Australia), you may have a 14-day right of withdrawal. For instantly delivered digital content, this right lapses once you begin using the purchased credits. Nothing in this policy limits your non-waivable statutory rights.

3. What Is Not Refundable

• Consumed credits — any credits already used for live or photo try-ons.
• Forfeited credits — if your account is suspended or terminated because you violated the Terms of Service or the Acceptable Use Policy, your remaining credits are forfeited and are not refundable.
• Expired credits — credits are valid for 365 days from purchase; expired credits are not refundable, except where required by law.

4. How to Request a Refund

Email hi@tryonanytime.com with:

• your account email, and
• your transaction number.

We acknowledge refund requests within 2 business days. Approved refunds are returned to your original payment method within 5–10 business days.

Refunds are processed by Waffo (Waffo Pancake), our merchant of record, and are returned via the original payment route — we do not issue refunds to a different payment method.

5. Billing Disputes — Contact Us First

If you believe a charge is wrong, please contact hi@tryonanytime.com before initiating a chargeback with your bank or card issuer. We respond to billing inquiries within 2 business days and resolve confirmed billing errors within 5 business days. Contacting us first is almost always faster than a chargeback, and unresolved chargebacks may result in account suspension while the dispute is investigated (see Section 8 of the Terms of Service).

6. Related Documents

• Terms of Service — Sections 7 (Refund Policy) and 8 (Billing Disputes)
• Contact Us — all support channels and response times

If anything here is unclear, write to hi@tryonanytime.com — we're happy to help before you purchase.